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  • Company: GnxSoft Ltd., located at Tsar Simeon 56, Burgas, Bulgaria.
  • Website: The website operated by GnxSoft Ltd., accessible from www.gnxsoft.com.
  • Personal Data: Information about an individual who can be identified from that data.
  • Usage Data: Data collected automatically by the use of the Website or from the Website infrastructure itself.
  • Service: The Website.
  • You: The individual accessing or using the Service, or the company or other legal entity on whose behalf the individual is accessing or using the Service.
  • Device: Any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
  • Service Provider: Any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed by the Company.

Personal Data

  • While using our Website, we may ask you to provide certain personally identifiable information, which may include:
    • Email address
    • First and last name
    • Phone number
    • Cookies and usage data
  • We may use this data to contact you with newsletters, marketing materials, and other information. You can opt out of receiving such communications by contacting us at sales@gnxsoft.com.

    • Derivative Data

  • Collected automatically when using the Service, including:
    • IP address
    • Browser type and version
    • Pages visited
    • Time and date of visits
    • Time spent on pages
    • Unique device identifiers
    • Other diagnostic data

    Purpose of Data Collection

  • We use Personal Data for:
    • Personalizing your experience
    • Improving our Website
    • Notifying you about changes to our Website
    • Allowing interactive features
    • Analyzing marketing campaigns
    • Tracking and analyzing visitor actions

    Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your experience on our Website and ensure its proper functionality. However, we do not use cookies to track or monitor your online behavior.
  • The types of cookies we use include:
    • Essential Cookies: Necessary for the Website to function correctly, including:
      • csrftoken: Used to prevent Cross-Site Request Forgery (CSRF) attacks.
      • sessionid: Used to maintain your session while you navigate the Website.
    • Preference Cookies: To remember your settings and preferences, such as language or display preferences.
    • Security Cookies: Used to enhance the security of our Website and your data.
  • Important Notice: We do not use any tracking, analytics, or advertising cookies. Your privacy is our priority.
  • You can manage or disable cookies directly from your browser settings. Disabling certain cookies, especially essential ones, may affect the functionality of our Website.

    • Confidentiality Commitment

  • At GnxSoft Ltd., we understand the importance of confidentiality in all client relationships. By using our Website and services, you acknowledge and agree to the following:
    • All information, data, or projects shared with us will be treated as strictly confidential.
    • We commit not to disclose, share, or sell any proprietary or sensitive information provided by clients to third parties without explicit consent, except as required by law.
    • We implement robust security measures to safeguard client information and ensure it remains protected from unauthorized access.
  • In most cases, this commitment to confidentiality eliminates the need for signing separate Non-Disclosure Agreements (NDA). However, we remain open to discussing and signing specific NDAs upon client request if required.

    • Data Sharing and Disclosure

    • Business Transactions: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before such transfer occurs.
    • Law Enforcement: We may disclose Personal Data if required by law or in response to valid requests by public authorities.
    • Other Legal Requirements: We may disclose Personal Data to:
      • Comply with legal obligations
      • Protect the Company’s rights or property
      • Prevent or investigate possible wrongdoing in connection with the Service
      • Protect the personal safety of users or the public
      • Protect against legal liability

    Data Processing and Security

  • We only collect information as defined in this policy. You have the right to withdraw consent or object to the processing of your data based on legitimate interests.
  • Data Security: We strive to protect your data using commercially acceptable means but cannot guarantee absolute security.

    • Your Data Rights

  • You have the right to:
    • Correct, amend, or delete your Personal Data
    • Request data removal or obtain a copy of your Personal Data
    • Data portability
  • Please contact us at sales@gnxsoft.com to exercise these rights. We may ask for verification before responding to such requests.
  • Data Retention
  • We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We may retain data to comply with legal obligations, resolve disputes, enforce agreements, and for internal analysis.

    • Data Transfer

  • Your Personal Data may be processed in and transferred to different locations. By using our Website, you consent to the transfer of your data. We will ensure adequate controls are in place to protect your data.

    • Third-Party Links

  • Our Website may contain links to other sites not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their Privacy Policies.

    • Changes to This Privacy Policy

  • We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date indicated. Please review the policy periodically for any updates.

    • Terms and Conditions

  • Welcome to GNX Software Solutions.
  • These terms and conditions outline the rules and regulations for the use of GNX Software Solutions (referred to as "Company") Website, located at www.gnxsoft.com (referred to as "Website").
  • By accessing this Website, we assume you accept these terms and conditions in full. If you do not agree to these terms and conditions, please discontinue use of the Website immediately.
  • The following terminology applies to these Terms and Conditions, Privacy Policy, and Disclaimer Notice:
    • “Client,” “You,” and “Your” refer to you, the person accessing the Website and accepting the Company's terms.
    • "The Company," "We," "Our," and "Us" refer to GNX Software Solutions.
    • "Party" or "Parties" refer to both the Client and the Company.
    • All terms are governed by the prevailing laws of Bulgaria.

    Cookies

  • We employ the use of cookies for essential and functional purposes only. By accessing the Website, you agree to the use of cookies as described in our Privacy Policy.
  • Important Notice: We do not use cookies for tracking, advertising, or monitoring user behavior. The cookies utilized are strictly limited to maintaining session functionality and enhancing user experience.
  • Details on cookie usage can be found in our Privacy Policy, where we outline our practices to ensure compliance with data protection regulations and user privacy. If you disagree with the use of essential cookies, please adjust your browser settings; however, this may impact your ability to use the Website fully.

    • License

  • Unless stated otherwise, GNX Software Solutions and/or its licensors own the intellectual property rights for all material on the Website. All intellectual property rights are reserved. You may access the Website for personal use subject to restrictions outlined in these Terms and Conditions.
  • You must not:
    • Republish material from the Website
    • Sell, rent, or sub-license material from the Website
    • Reproduce, duplicate, or copy material from the Website
    • Redistribute content from the Website
  • Any breach of these terms may result in legal action to protect the intellectual property of the Company.

    • Content and Privacy Alignment

  • All user-generated content, including comments and interactions on the Website, must comply with our Privacy Policy. You warrant that any content submitted does not violate intellectual property laws or contain offensive, unlawful, or infringing material. By submitting content, you grant us a non-exclusive license to use, reproduce, and modify such content within the bounds of applicable law.
  • We reserve the right to moderate or remove content that violates these terms or our Privacy Policy.

    • Hyperlinking to Our Content

  • The following organizations may hyperlink to our Website without prior approval:
    • Government agencies
    • Search engines
    • News organizations
    • Online directory distributors
  • All hyperlinks must comply with the context and branding of GNX Software Solutions and must not falsely imply sponsorship or endorsement.

    • Data Usage and Privacy Policy

  • Your use of the Website is subject to our Privacy Policy, which governs how we collect, store, and process data. We do not use personal data for purposes outside of those explicitly mentioned in our Privacy Policy. Any collection of information is conducted transparently and in compliance with applicable laws.
  • Key points include:
    • We only collect necessary data for improving the Website and ensuring functionality.
    • We do not use third-party tracking or advertising tools.
    • Data shared with us is protected under strict security protocols.
  • By continuing to use the Website, you acknowledge that you have read and agree to our Privacy Policy and the Terms outlined herein.

    • Disclaimer

  • The Company provides the Website and its services "as is," without any guarantees of availability or accuracy. To the extent permitted by applicable law, we exclude liability for any damages arising from the use of the Website, including but not limited to data loss or unauthorized access.
  • These terms do not limit or exclude liabilities that cannot be restricted under applicable law.

    • Changes to Terms

  • We reserve the right to update these Terms and Conditions as needed. Changes will be posted on this page, and continued use of the Website signifies your acceptance of the updated terms.

    • Contact Us

  • If you have questions about these Terms and Conditions, please contact us:
    • Email: sales@gnxsoft.com
    • Address: GNX Software Solutions, Burgas Center, str. "Tsar Simeon I" 56, BG-8000, Bulgaria
    • Phone: +359897338147

    Support Policy

    Support Hours

  • Our support team is available from Monday to Friday, 9:00 AM - 6:00 PM (GMT+2). Any tickets submitted outside of these hours will be addressed on the next business day.

    • Support Channels

    • Email Support: Contact us at support@gnxsoft.com
    • Live Chat: Available during support hours on our website.
    • Phone Support: Call us at +359897338147 (during business hours).

    Response Time

    • General inquiries: Within 24 hours (business days).
    • Technical issues: Within 48 hours (business days).
    • Urgent issues: Handled with priority (response within 6 hours during support hours).

    Types of Support We Provide

    • Bug Fixes and Issue Resolution
    • Installation and Setup Assistance
    • Guidance on Product Usage
    • Basic Troubleshooting

    What is NOT Covered in Support

    • Customization requests beyond standard functionality
    • Third-party integrations
    • Server and hosting-related issues
    • Training sessions

    Service Level Agreement (SLA)

  • We strive to meet the above response times, but certain issues may take longer based on complexity. Priority is given to critical issues affecting business operations.

    • Support Ticket Process

    1. Submit a support request via email or live chat.
    2. Receive a ticket number and confirmation of your request.
    3. Our team will investigate the issue and provide updates.
    4. Resolution or next steps will be communicated via email or chat.

    Contact Support

  • For any support inquiries, reach out to us:

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