/* ============================================
   Enterprise Support Portal — customer pages
   Uses the site design tokens from custom.css.
   ============================================ */

.support-section {
    padding: 80px 0;
    background: #fff;
}

.support-grid {
    display: grid;
    grid-template-columns: 1.1fr 0.9fr;
    gap: 48px;
    align-items: start;
}

/* ---------- Left column: how it works ---------- */

.support-intro h4 {
    font-family: var(--font-main) !important;
    font-size: 26px !important;
    font-weight: 700 !important;
    color: var(--text-primary) !important;
    margin-bottom: 10px !important;
}

.support-intro > p {
    font-size: 15px !important;
    color: var(--text-muted) !important;
    line-height: 1.7 !important;
    margin-bottom: 32px !important;
}

.support-steps {
    list-style: none;
    margin: 0 0 32px;
    padding: 0;
}

.support-steps li {
    display: flex;
    gap: 18px;
    margin-bottom: 24px;
}

.support-steps .step-num {
    flex: 0 0 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--accent-light);
    color: var(--accent-text);
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: var(--font-main);
    font-weight: 700;
    font-size: 15px;
}

.support-steps strong {
    display: block;
    margin-bottom: 4px;
    font-family: var(--font-main);
    font-weight: 600;
    color: var(--text-primary);
    font-size: 16px;
}

.support-steps p {
    margin: 0 !important;
    color: var(--text-muted) !important;
    font-size: 14px !important;
    line-height: 1.65 !important;
}

.support-note {
    border-left: 3px solid var(--accent);
    background: var(--accent-light);
    padding: 20px 24px;
    border-radius: 0 var(--radius) var(--radius) 0;
}

.support-note p {
    margin: 0 0 10px !important;
    font-size: 14px !important;
    color: var(--text-secondary) !important;
}

.support-note p:last-child { margin-bottom: 0 !important; }
.support-note strong { color: var(--text-primary); }
.support-note a { color: var(--accent-text); font-weight: 600; }
.support-note a:hover { color: var(--accent-text-hover); }

/* ---------- Cards ---------- */

.support-card,
.support-form-card {
    background: var(--bg-card);
    border: 1px solid var(--border-light);
    border-radius: var(--radius);
    box-shadow: var(--shadow-lg);
    padding: 44px 40px;
}

.support-form-card { margin-top: 28px; }

.support-card h4,
.support-form-card h4 {
    font-family: var(--font-main) !important;
    font-size: 22px !important;
    font-weight: 700 !important;
    color: var(--text-primary) !important;
    margin-bottom: 24px !important;
}

.support-card label,
.support-form-card label {
    display: block;
    margin-bottom: 8px;
    font-family: var(--font-main);
    font-size: 13px;
    font-weight: 600;
    color: var(--text-secondary);
}

.support-card .form-control,
.support-form-card .form-control,
.support-card select,
.support-form-card select,
.support-card textarea,
.support-form-card textarea {
    width: 100% !important;
    border: 2px solid var(--border) !important;
    border-radius: var(--radius-sm) !important;
    padding: 14px 18px !important;
    font-family: var(--font-main) !important;
    font-size: 15px !important;
    color: var(--text-primary);
    background: #fff !important;
    box-shadow: none !important;
    transition: var(--transition);
}

.support-card .form-control:focus,
.support-form-card .form-control:focus,
.support-form-card select:focus,
.support-form-card textarea:focus {
    outline: none;
    border-color: var(--accent) !important;
    box-shadow: 0 0 0 3px rgba(201, 162, 39, .1) !important;
}

.support-form-card textarea { min-height: 150px; resize: vertical; }
.support-form-card .form-single { margin-bottom: 22px; }
.support-form-card input[type=file] {
    width: 100%;
    padding: 12px 14px;
    border: 2px dashed var(--border);
    border-radius: var(--radius-sm);
    font-family: var(--font-main);
    font-size: 14px;
    background: var(--bg-cream);
}

.support-row-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }

/* Captcha row mirrors the contact form */
.support-card .captcha-row {
    display: flex;
    align-items: center;
    gap: 14px;
    margin-bottom: 24px;
    padding: 14px 18px;
    background: var(--bg-cream);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-sm);
}

.support-card .captcha-row label {
    margin: 0;
    font-size: 15px;
    font-weight: 400;
    color: var(--text-secondary);
    white-space: nowrap;
}

.support-card .captcha-row .form-control {
    width: 80px !important;
    padding: 10px 12px !important;
    text-align: center;
    font-weight: 600 !important;
    margin: 0 !important;
}

/* ---------- Buttons ---------- */

.support-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-top: 8px;
    margin-right: 10px;
    padding: 15px 34px;
    border: none;
    border-radius: var(--radius-sm);
    background: var(--accent) !important;
    color: var(--on-accent) !important;
    font-family: var(--font-main);
    font-size: 15px;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
}

.support-btn:hover { background: var(--accent-hover) !important; color: var(--on-accent) !important; }

.support-btn-ghost {
    background: #fff !important;
    color: var(--text-primary) !important;
    border: 2px solid var(--border);
}

.support-btn-ghost:hover { background: var(--bg-cream) !important; border-color: var(--accent); color: var(--text-primary) !important; }

/* ---------- Text helpers ---------- */

.support-hint { margin: 8px 0 0 !important; font-size: 13px !important; color: var(--text-muted) !important; }
.support-error { margin: 6px 0 0 !important; font-size: 13px !important; color: #dc2626 !important; font-weight: 600; }
.support-muted { color: var(--text-muted) !important; font-size: 14px !important; }
.support-empty {
    color: var(--text-muted);
    font-family: var(--font-main);
    padding: 28px;
    background: var(--bg-cream);
    border: 1px solid var(--border-light);
    border-radius: var(--radius);
}

.support-h {
    font-family: var(--font-main) !important;
    font-size: 20px !important;
    font-weight: 700 !important;
    color: var(--text-primary) !important;
    margin: 40px 0 16px !important;
}

/* ---------- Portal bar ---------- */

.support-portal-bar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 18px;
    background: var(--bg-dark);
    border-radius: var(--radius);
    padding: 26px 32px;
    color: #fff;
}

.support-portal-bar strong {
    display: block;
    font-family: var(--font-main);
    font-size: 17px;
    font-weight: 600;
    color: #fff;
}

.support-portal-bar .support-muted { color: rgba(255, 255, 255, .65) !important; }
.support-portal-bar .support-btn { margin-top: 0; }
.support-portal-bar .support-btn-ghost {
    background: transparent !important;
    color: #fff !important;
    border-color: rgba(255, 255, 255, .3);
}
.support-portal-bar .support-btn-ghost:hover {
    background: rgba(255, 255, 255, .08) !important;
    color: #fff !important;
}

/* ---------- Tables ---------- */

.support-table-wrap {
    overflow-x: auto;
    border: 1px solid var(--border-light);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    background: #fff;
}

.support-table { width: 100%; border-collapse: collapse; }

.support-table th {
    text-align: left;
    padding: 16px 20px;
    font-family: var(--font-main);
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .06em;
    color: var(--text-muted);
    background: var(--bg-cream);
    border-bottom: 1px solid var(--border);
    white-space: nowrap;
}

.support-table td {
    padding: 18px 20px;
    border-bottom: 1px solid var(--border-light);
    font-family: var(--font-main);
    font-size: 15px;
    color: var(--text-secondary);
}

.support-table tr:last-child td { border-bottom: none; }
.support-table tr:hover td { background: var(--bg-cream); }
.support-table a { font-weight: 600; color: var(--accent-text); }
.support-table a:hover { color: var(--accent-text-hover); }

/* ---------- Status pills ---------- */

.pill {
    display: inline-block;
    padding: 5px 12px;
    border-radius: 20px;
    font-family: var(--font-main);
    font-size: 12px;
    font-weight: 600;
    letter-spacing: .01em;
    background: var(--border-light);
    color: var(--text-secondary);
    white-space: nowrap;
}

.pill-new { background: var(--accent-light); color: var(--accent-text); }
.pill-open { background: #E8F3EC; color: #1B6E3C; }
.pill-waiting_customer { background: var(--accent-tint); color: var(--accent-text-hover); }
.pill-waiting_us { background: #FBE9E7; color: #B3261E; }
.pill-resolved { background: #E8F3EC; color: #1B6E3C; }
.pill-closed { background: var(--border-light); color: var(--text-muted); }
.pill-p-urgent { background: #FBE9E7; color: #B3261E; }
.pill-p-high { background: var(--accent-tint); color: var(--accent-text-hover); }

/* ---------- Ticket detail ---------- */

.support-ticket-head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    flex-wrap: wrap;
    gap: 18px;
    margin-bottom: 28px;
}

.support-ticket-head h4 {
    font-family: var(--font-main) !important;
    font-size: 24px !important;
    font-weight: 700 !important;
    color: var(--text-primary) !important;
    margin-bottom: 6px !important;
}

.support-ticket-head p { margin: 0 !important; }
.support-ticket-meta { display: flex; gap: 8px; flex-wrap: wrap; }

.support-thread { display: flex; flex-direction: column; gap: 16px; }

.thread-item {
    background: #fff;
    border: 1px solid var(--border-light);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 26px 30px;
}

.thread-item header {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    gap: 14px;
    flex-wrap: wrap;
    margin-bottom: 14px;
    padding-bottom: 14px;
    border-bottom: 1px solid var(--border-light);
}

.thread-item header strong {
    font-family: var(--font-main);
    font-weight: 600;
    color: var(--text-primary);
}

.thread-item header .support-muted { font-size: 13px !important; }

.thread-agent { border-left: 3px solid var(--accent); }

.thread-system {
    background: var(--bg-cream);
    box-shadow: none;
    padding: 16px 24px;
}

.thread-system header { border-bottom: none; padding-bottom: 0; margin-bottom: 6px; }
.thread-system .thread-body { font-size: 14px; color: var(--text-muted); }

.thread-body {
    white-space: pre-wrap;
    word-wrap: break-word;
    font-family: var(--font-main);
    font-size: 15px;
    line-height: 1.75;
    color: var(--text-secondary);
}

.thread-files {
    list-style: none;
    margin: 18px 0 0;
    padding: 16px 0 0;
    border-top: 1px solid var(--border-light);
}

.thread-files li { font-size: 14px; margin-bottom: 8px; }
.thread-files li:last-child { margin-bottom: 0; }
.thread-files i { margin-right: 8px; color: var(--accent-text); }
.thread-files a { color: var(--accent-text); font-weight: 600; }

.support-close-form { display: inline-block; margin-top: 8px; }

/* ---------- Responsive ---------- */

@media (max-width: 991px) {
    .support-grid,
    .support-row-2 { grid-template-columns: 1fr; }
    .support-section { padding: 50px 0; }
    .support-card,
    .support-form-card { padding: 32px 24px; }
    .support-portal-bar { padding: 22px 24px; }
    .thread-item { padding: 22px 20px; }
}

@media (max-width: 575px) {
    .support-btn { width: 100%; justify-content: center; margin-right: 0; }
    .support-close-form { display: block; width: 100%; }
}

.pill-service { background: var(--bg-dark); color: #fff; }

/* Sign-out sits beside other actions rather than stacking below them. */
.support-inline-form { display: inline-block; margin: 0; }
.support-portal-bar .support-inline-form { vertical-align: middle; }