Support for GNX customers

This desk is reserved for organisations under a GNX support agreement. Only email addresses we have registered for your company can open a ticket.

  • 1
    Enter your work email

    We email you a sign-in link. No password to remember or lose.

  • 2
    Describe the issue

    Attach logs, screenshots or exports. Every ticket gets a reference like GNX-2608-0042.

  • 3
    Track it from your inbox

    Each notification carries a private link to that ticket, so you can reply or close it without signing in again.

Not registered yet? Ask your account manager to add your address, or write to us via the contact form.

Critical outage? Call +359 896 13 80 30 and open a ticket marked Urgent.

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The link works once and expires shortly after it is sent.